Privacy Policy

1 Introduction

This Privacy Policy explains how PINGASH INFOCOMM PVT LTD ("NexLock", "we", "us" or "our") collects, uses, stores and protects information when you use the NexLock device-security and EMI-locking platform, our website (nexlock.in), dashboards and related mobile applications (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

2 Information We Collect

a. Information you provide

• Business and account details of retailers, distributors and finance partners.
• Customer details entered during device enrollment (name, contact number, EMI plan).
• Communications you send us, including support and demo requests.

b. Device & usage information

• Device identifiers, model, operating-system version and enrollment status.
• Lock/unlock activity, EMI payment status and overdue records.
• Approximate or precise device location where the geo-fence/tracking feature is enabled.
• Log data such as IP address, access times and dashboard actions.

3 How We Use Your Information

• To provide core features — remote lock/unlock, auto-lock on missed EMI and instant unlock on payment.
• To send EMI reminders and device-status notifications.
• To enable location tracking and geo-fence alerts where activated.
• To operate, maintain, secure and improve the Service.
• To provide customer support and respond to your requests.
• To comply with legal, tax and regulatory obligations.

4 Data Security

We use bank-grade safeguards. Commands and records are encrypted in transit and at rest, and our anti-tamper core is designed to keep protections reliable even after reset attempts. We restrict internal access to authorized personnel on a need-to-know basis.

No system is completely secure; while we work hard to protect your data, we cannot guarantee absolute security.

5 Sharing & Disclosure

We do not sell your personal data. We may share information only in these situations:

• With retailers, distributors or finance partners you are associated with, to operate the Service.
• With trusted service providers (e.g. hosting, communications) bound by confidentiality obligations.
• When required by law, court order or a valid request from a government authority.
• To protect the rights, safety and property of NexLock, our users or the public.

6 Data Retention

We retain information for as long as an account or device remains enrolled and as needed to provide the Service, resolve disputes, and meet legal or accounting requirements. When no longer required, data is securely deleted or anonymised.

7 Your Rights

Subject to applicable law, you may request to access, correct, update or delete your personal information, or withdraw consent for optional features such as location tracking. To exercise these rights, contact us using the details below.

8 Cookies

Our website may use cookies and similar technologies to keep you signed in, remember preferences and understand usage. You can control cookies through your browser settings; disabling them may affect some features.

9 Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes means you accept the updated Policy.